FAQ

• How do I get my contacts out of Microsoft Outlook, Thunderbird and other applications?

Simply export your contacts to a CSV file.

• How do I get the CSV file onto the phone?

The app launches the Android default file manager. This should allow you to select the CSV file from your phone, or from any Cloud services (OneDrive, DropBox etc) you have installed.

• Where are the contacts imported to?

We create a new account called "My Contacts" and import contacts to this account.

• Can I import contacts into an existing account?

No. To preserve integrity of the app, no other accounts will be affected by an import. Our app will only import to its own account called "My Contacts"

• Can I sync contacts using the CSV file and preserve existing contacts in the "My Contacts" account?

No. It is not possible to sync with a CSV file. Trying to sync is a world of hurt. Treat the CSV file as the master and it will delete all existing contacts before an import. Note you can export all existing contacts in the "My Contacts" account to a CSV file before and import if you want.

• Why can't I see my imported contacts in the default Android Contact app?

Use "Contacts to Display" in the Contacts App (app is called "People" on most phones) to filter accounts to display the newly created "My Contacts" account.

• Why are some of my contacts duplicated?

The same contacts can appear in different accounts. Use "Contacts to Display" in the Contacts App (app is called "People" on most phones) to filter accounts to display the newly created "My Contacts" account.

• I have rebooted my phone and lost all my contacts. WTF?

If you install the app to the SD card when the phone boots the phone initialises the accounts before the SD card is read. Android thinks the app has been deinstalled and removes contacts associated with the appp. Its a known Android bug. Reinstall the app to the phones internal memory.

• I use a cloud app to sync my data why should I use your app to import contacts?

Once your contacts are in the cloud they are out of your control. If the contacts cloud sync service you use is free the chances are that they are selling your contact data to spammers, porn sites, marketers and anyone else who will pay cash for your valuable private data. This is why we wrote this app, to protect your valuable contact information

• Can I import photos?

No, sorry!

• Can I import ringtones?

Not at the moment, but let us know if this is a feature you want and we'll take a look at it.

• A field I need is not available in the Mappings screen?

We have tried to support all the popular address fields. If there is a field your really want let us know and we will look at adding it.

• If I uninstall your app the account "My Contacts" and all contacts are deleted. Why?

The app that creates the account owns the account. To prevent lots of old unused accounts on the device Android removes the account when the app is removed.

Make sure you export contacts from the account *before* you uninstall the app!

• I really like Contacts Import. Can I pay for it?

No. If I sold the app for £1.20 it would break down like this. 20p VAT, 30p Google Commission, then 30p Tax, leaving me with 40p per sale. It's really not worth the trouble. I wrote the app for myself, and released it on Google Play in case others may find it useful. If you like Contacts Import buy me a coffee with the link below: